My face was blank but secretly I was screaming inside my head. I felt sick. Full of shame. How could I have been so stupid. And, as I stood there, being scolded for not delivering an effective plan and hitting my KPIs, the words my manager bellowed out at me became ingrained on my memory forever. He said,
“If you fail to plan, you are planning to fail.”
These were the exact words Catherine used to describe a situation she’d found herself in at the start of her cybersecurity leadership career. When we met, she was still scarred from the ordeal and low in confidence.
It was a tough lesson for her to learn and she vowed never to repeat it. And, whilst I agree with her manager for directing her to Benjamin Franklin’s infamous quote, I know that if you want to hit a goal, KPI or target, planning isn't enough. Planning alone doesn’t prevent mistakes from happening or reducing all possible risks — not in an environment where technology, team capabilities, stakeholder expectations, and competition are perpetually changing.
What actually does is your agile resilience — your ability to recover and adapt, fast, when things go wrong. And this is why failure is such an important lesson to build into your planning, and if you’re leading, your management style.
It's something I regularly go through with my clients when I'm delivering business strategy and leadership training, and one of three little known strategies I use when I'm planning. Now, these aren't in my Clarity + Planning Workbook that many of you have downloaded, so unless you join my IN Security Tribe whereby you'll get them early, you'll just have to wait for the other two as I deliver them during February.
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